I don't know what to do. Hopefully someone here can help me.
Short version: Therabreath grants me a refund of $390 which I request by voicemail. After I make another purchase that day, they re-charge my debit card $390 for the previous order on top of $459 for the new order. Now they claim I need to return the the $390 order which they accidentally shipped, before they will refund me again. The problem is they already did refund me, I have no money left since they charged me without permission, plus I shouldn't need to ship anything back since someone charged my card without consent after they had already refunded it.
What would you do if you were in my position?
Full story: (24 points)
- 1. I go to TB.com, order 12 bottles of regular mouthwash for $190.
2. The next day I leave a voicemail to change the shipping address as they automatically took the one from PayPal.
3. They confirm that the package has not yet left the facility and the shipping address has been updated.
4. Day 3, I get an email - they now have a buy 2, get 1 free special.
5. I decide to request a refund for order 1 in order to get the promotion instead.
6. They give me a refund of $190 ON THE PHONE.
7. I order $390, but use a coupon which cancels the promotion. I don't notice this.
8. A few days later, I get an email that my order has been shipped - but only 2 of each item.
9. It is the weekend. They are not open. I leave a voicemail explaining the coupon cancelled the promotion, requesting a refund. I say AS SOON AS I GET THE REFUND, I WILL MAKE ANOTHER ORDER.
10. Monday morning I wake up - someone got the voicemail and $390 has been refunded to my bank account - sweet! They must have reversed the shipment with their shipping company. Yes!!!
11. Monday morning, everything is settled. They cancelled the shipping and refunded both orders 1 ($190) and order 2 ($390). Now I can make a final 3rd order using the promotion.
12. As soon as I get the refund, as promised, I finally make my order for the buy 2 get 1 free promotion. A total of $459.
Here is where it gets messy.
13. MONDAY NIGHT, I try to buy groceries at Walmart - but my card keeps getting denied. For some reason, I do not have sufficient funds in my account even though I should have $150.
14. I login to online banking to find that I have been charged a second time for the order which had already been refunded ($390). They RECHARGED without notifying me and without my consent.
15. Since I have already ordered $459 on top of this new charge of $390, my bank account is now -$250 and I am charged $60 insufficient funds from my bank as I do not have money to deposit.
16. My rent is also due TODAY, and I do not have any money.
17. I go through hell, and finally find someone who will lend $700 just to pay my rent and buy groceries.
18. ORDER 1 is delivered to the PayPaL (WRONG) address. They told me they had updated the address, and later they cancelled shipping and refunded, but the package still arrived, and at the wrong address. Furthermore, I need TB PLUS, the original is not as effective and practically useless for me at this point!!!
19. A few days later, ORDER 2 is delivered after they had refunded and recharged me. However, I do not have enough money to ship the items back, and the box is HUGE and will cost a fortune to ship back to them within 30 days. Plus the order was never supposed to come as I have been refunded.
20. ORDER 3 is delivered. This is the only order I am supposed to get.
21. I call TB over the course of the past 45 days. They continue trying to spin circles around the truth, even after I call out the 3 secretaries (Ruth, Jasmine and Amy (Manager)) OVER AND OVER on their lies, yet they continue to deny even though they know the truth.
22. I file a claim with my bank, who contacts them and they admit they refunded $390 into my account even though they deny it on the phone with me to this very day.
23. The bank tells me I reported the wrong charge (it is true), I accidentally reported the one that got refunded instead of the second (fraudulent) one.
24. I call them today (just before writing this) and they are in denial the same as before. They refuse to admit they charged me without consent, they still deny ever refunding me (even though they admitted it to my bank) and they refuse to provide me with Dr. Katz line to speak with him directly.
Final note:[/b] Understand we got into many serious arguments. At this point, I have been very angry on multiple occasions with all 3 secretaries on the phone trying to get my money back. They are temaing up against me claiming "we have no record of a second transaction". After they put my account in the hole -$250, I don't even have enough money to ship the items back even if I wanted to. However, that isn't necessary as the charge is 100% FRAUDULENT to begin with.
Will there be hidden repurcussions as these secretaries are teaming up on me, I am afraid they will manipulate Dr. Katz himself that I am trying to scam and I prefer to avoid such a thing from happening. Again, they refuse to provide his direct line claiming "he does not speak with customers". HAHAHA. If only he knew what has happened, he seems like a great businessman, I would definitely get a full refund.
What would you do if you were in my position?